![]() I told him it happened outside, he said they don't have any cameras outside the property and it s at your own risk. I explained this to Stephen again, he went down the corridor and came back say he didnt see a dog. Another guest and his daughter came to our rescue and chased the dog away. Thank Godness we did not got bitten but the fear of it had us shaken up. She had to go back to the ER for further observation. One of the ladies was a heart patient at Cleveland Clinic and had just came from her appointment. On Mar 08th, while we were parked on the property and taking our stuff out of our vehicle, we were attacked by a guest dog that got out of the room without the knowledge of its owner. The following day the situation was still unresolved and I asked if we could be moved to another room on lower floor but they said none was available but we were still charged full price for a room that inconvenienced us. I reported this immediately and the Assist general manager Stephen decided to comp that night and promised to have it looked into the following day. We checked into room 142 on Mar 07th but to our amazement the stove was not working and the microwave took extremely long to heat up items. especially since a special diet for my mom and we therefore have to cook her meals and at nights she have to make her tea etc. ![]() We always stay at Sonesta Plantation simply because of its location, amenities etc. 1.37km from Marco Polo Bistro & Lounge I am making a complaint regarding my recent stay from March 10, 2022.
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